What is VoIP?
VoIP or Voice Over Internet Protocol is simply phone service over the internet. Instead of an old-fashioned analog phone network, calls are routed and made using the internet. There is no longer a need for separate voice and data networks. This allows for an elaborate phone system with feature-rich communication.

Why choose VoIP over analog phone lines?
VoIP service cost substantially less than traditional analog lines. Generally, VoIP providers can offer services that can save you on your overall telecommunication costs. Transparent VoIP simple pricing also includes every feature we offer.

What is the difference between VoIP and traditional analog phone lines?
VoIP systems do no limit the number of concurrent phone calls like traditional analog lines. With VoIP, you are also getting a managed phone system not just phone lines. VoIP provides many features which are all included in the monthly service for the system such as local and long distance calls, voicemail to email, caller ID, call waiting, automated menu options, call transferring, custom schedules, flexible answering rules, music on hold, blacklisting and many more.

Can I keep my number?
Yes, our team can port any U.S. local or Toll-Free numbers from any existing carrier. Majority of VoIP providers allow number porting so you can use the same number you had with your previous provider. Be aware that number porting is not instant and can take up to 10 business days.

I am moving soon. Can I take my VoIP phone system with me?
Yes. VoIP phones work with an IP address. IP addresses don’t have physical locations, so that means you can take your IP phones to any physical location that has high-speed

What are your most popular/useful features?
Our most popular feature is voicemail to email. When a caller leaves you a message we instantly send you that message as an MP3 via email. We also have an option to transcribe the message to readable text.

Our most useful feature is FollowMe. This allows users to forward calls to their mobile devices with the push of one button.

How is the VoIP voice quality, compared to traditional telephone systems?
VoIP offers HD voice quality. VoIP voice quality has drastically improved and is above the quality of a landline phone. VoIP voice quality does differ from provider to provider. With Transparent VoIP we QoS the voice data guarantee HD voice quality.

What is QoS (quality of service) and why is it important?
QoS is data prioritization. Our technicians optimize your internet speed and prioritize VoIP traffic to ensure HD voice quality at all times.

How fast does my internet connection have to be for a VoIP phone system?
Upon onsite survey, we administer a speed test to analyze how the system will run on your connection. We can work with speeds as low as 6mb with our QoS. 1mb (1024k total) allows up to 10 (each call is 100k) simultaneous phone calls for a general idea of how much bandwidth a single call takes out of your internet connection.

Can I use my Internet and phone at the same time?
Yes. A VoIP call does not use very much bandwidth, so you can surf the Internet and talk on the phone at the same time. Our QoS ensures that your voice traffic goes first: this means you will have a clear call. internet.

Do I need to be tech-savvy to use VoIP?
No. We take care of the installation and maintenance of your VoIP phone system. Tell us how to customize your system to cater to your organizational needs. We get it done.

Can I use any phone or the phone I already have for VoIP? Yes, you can with an ATA (analog telephone adapter) adapter, however, you will lose some capability to use all the VoIP features. We will be able any SIP-compliant VoIP phone that you may already own as well which omits to have to purchase new additional hardware.

Can you call 911 on VoIP and will my location be found?
Yes. We offer “Enhanced 911” (E911). Enhanced 911 or E911 is a North American telephone network (NANP) feature of the 911 emergency-calling system that automatically associates a physical address with the calling party’s telephone number.

How do I make outgoing calls or receive calls with a VoIP phone?
You would make calls the same way you do on a traditional phone. There is a very small learning curve to learn the additional features that are included but it is a very seamless replacement to your traditional phone.

Who can I call with VoIP?
You can make a call to anyone with a phone number. You are not limited to only making calls within a certain network.

Can I make calls using my mobile device?
Transparent VoIP phone service allows you to use your phone from your desk or on the go with our Transparent VoIP mobile app. Work seamlessly by being able to receive and make outgoing calls with our app. Designed for both iOS and Android users.

Can I get local telephone numbers in other area codes other than mine?
Yes. One of the great benefits of VoIP is that you can have a telephone number assigned to you in any area code where you do not live or work. You can have a local presence in many different cities with a local number for customers to call. Transparent Business VoIP allows a customer to call that local number which can be answered by the company anywhere in the country.

Can I use my phone during a power outage?
Transparent VoIP has a backup protocol that routes the phone calls to a backup mobile number that you provide us with. If there is not mobile number all calls will still go through to voicemail instead of being sent to a busy tone. You will be able to still retrieve the voicemail messages so no calls are missed. Not all VoIP providers offer this as a backup protocol for power outages.

Do I have to sign a contract for service?
Transparent VoIP does not require you to sign a contract. We do require 30 days written notice prior to cancellation of service.

What is the Transparent VoIP phone system installation experience like?
The process is efficient and non-disruptive. Generally, our technical team conducts an on-site survey to assess the existing telecommunication infrastructure, and then they create a customized installment schedule in collaboration with our customer. Installation usually takes less than a day, our technical team provides orientation and training. Overall, the process is much faster, easier, and simpler than our customers were led to believe before they found us.

Will switching to Transparent VoIP place a support burden on our IT team?
Not at all – and this is one of the best things about our Transparent VoIP phone system! Our expert team handles all the support and maintenance, which includes automatically installing upgrades when new innovations and features become available. There is no added burden on your IT team!

How do I pay my Transparent VoIP phone bill?
Online through our customer portal. In the portal, you can view your invoices, estimates, payment history and make payment via secure payment gateways . We accept payment via ACH and credit card. We do not accept cash.

Does Transparent VoIP offer auto pay?
Yes. Our invoices are generated on the 10th of each month. Auto pay will automatically pay your invoice on the the 10th of each month.

What if I need to add another user?
Contact Transparent VoIP support and we will be more than happy to add any additional users.

Are Transparent VoIP phone calls secure?
Yes. All Transparent VoIP phone calls are encrypted.