Busy Line Function (BLF)
• Ability to see if a person is available or on the phone
• Red light – busy
• Green light – available
• No light – offline
• Everyone can access a central dashboard (operator panel) that allows them to
view who is and isn’t available. Eliminates the hassle of interrupting your
coworkers or having to check if they’re available to take the call.
Call Transfer & Call Queuing/Park
• Ability to transfer calls internally or to external mobile numbers
• Attended transfers allow caller to talk to receptionist prior to the
transfer
• Ability to transfer directly to voicemail if recipient decides to not want to
answer the call
Voicemail to email – Voicemail Transcription
• Help improve daily work flow
• Can read voicemails while checking emails
• Cad read voicemails during meetings and when out of the office
• No need to call into your line to receive or listen to voicemails
Fully managed – regular maintenance that needs to be done or any changes that want to be made all included in the base pricing
• Speak to a live person with Transparent VoIP every time
• Never have to go through an automated menu
• Contact us via phone, email or SMS
Auto-attendant
• Filter out calls
• Set time restraints
• Enter extensions or dial by name directories
Customizable features
• Each user can customize the features on their individual phones. This allows
each employee/user to be able to adjust it to their individual work flows.
• i.e. set lunch/break times on their away messages, forward their calls during
their lunches to someone else or forward to their cell phones with our follow me
feature.
