Voice over Internet Protocol (Voice over IP) is a trend that is not only here to stay, but it is also often thought to be the high-tech replacement of the tradition telephone systems. While time will tell if it is the predicted replacement, it is true that there is real potential for VoIP to have future growth.
Voice over IP has many benefits but some organizations may still feel apprehensive about making the switch. Here are several of the most common myths about VoIP in hopes of convincing you to try out the tech for yourself.
1. It will not replace traditional landlines.
One of the most common myths, it is often believed that if broadband connections fail, you will not be able to make a call on that link. This is true but it is also equally true of the traditional PSTN network.
What is usually not realized is that no provider can guarantee it will work 100 percent of the time.
But, with VoIP you can setup a failover phone number in the event that the connect fails to forward all calls to your mobile device. Letting you keep business flowing instead of hitting a busy tone.
A business phone system may have a main broadband and a backup line. This option allows a solution for any system failures.
2. VoIP phone quality isn’t always there
A good quality link and reasonable capacity on a broadband connection will carry crystal clear call quality. It is recommended that the bandwidth requirement of 2 Mb upload and download is set in place for voice over IP services.
As long as that is met, you will be good to go. If the main broadband connection is also used for data traffic, there may be a lower in quality in voice calls.
Small businesses have a tendency to underestimate how much bandwidth they require. Transparent VoIP can provide a quality service that will keep you and your business community connected by allocating certain sections of the bandwidth strictly for phone usage limiting all call quality issues.
3. Voice over IP is not secure
Voice traffic is as secure as the network that it is run across. It may seem logical but the reality is the available technologies across your business network are the ones you have to deploy and decrease the chances that hackers can intercept the voice packets. It is important to secure your network with electronic firewall technology because it serves as a secure getaway that monitors the incoming and outgoing traffic on the network.
4. Faxes cannot be sent or received over voice over IP
Faxing documents may seem like old technology but there are several businesses that continue to rely on this type of communication. It is particularly helpful for industries that have stringent compliance and governance.
Fax transmissions can be performed over IP networks by utilizing fax to email conversion, and the VoIP system is able to convert the information into a digital image and forward it to the recipient’s inbox. Outbound faxes are also possible through a simple Analogue Telephone Adapter. So whether it is to communicate with office phone systems San Diego or across the world, faxing can still have a marketable spot in your business environment.
5. It is impossible to port numbers
An analog or a VoIP number can be ported to another registered telecoms provider without much difficulty. The process converts the numbers to VoIP phone systems and is then routed either by a virtual conference system or as voicemails, depending on the client’s wishes.
Anyone interested in learning more about voice over IP and the benefits it could provide your business needs, contact Transparent to find out what the future of VoIP can do for you, your workflow and your business.